learning

Blueprinting the learner journey

Following from my last post on design thinking in learning & development, here is a set of slides I’ve used in a few workshops on blueprinting the learner journey. As a process, I’ve found blueprinting to be really useful in thinking through the whole experience and activities for any learning intervention.

learning

Learning service as a service

I’ve been experimenting with the use of service design methods in Learning & Development programme planning. I’ve used some elements of service design/ design thinking, especially blueprinting for a few years but am now trying a more systematic use for programme design and evaluation. The process appears to work well with an increased focus on the complete journey of user…

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