PJ Evans

Idea development

Thinking through and research notes on a new project idea:

Why Learning & Development should be focused on wicked problems

Learning and development should be focused on solving wicked problems in organisation but too often, L&D appears to avoid engaging in these problems. Using Horst Rittel‘s ten criteria for wicked problems, here’s my argument for why learning and development should be about wicked problems: Wicked problems have no definitive formulation: performance issues in organisations will […]

Learning service as a service

I’ve been experimenting with the use of service design methods in Learning & Development programme planning. I’ve used some elements of service design/ design thinking, especially blueprinting for a few years but am now trying a more systematic use for programme design and evaluation. The process appears to work well with an increased focus on […]

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