Tagged: development

Why Learning & Development should be focused on wicked problems 1

Why Learning & Development should be focused on wicked problems

Learning and development should be focused on solving wicked problems in organisation but too often, L&D appears to avoid engaging in these problems. Using Horst Rittel‘s ten criteria for wicked problems, here’s my argument...

Learning service as a service 0

Learning service as a service

I’ve been experimenting with the use of service design methods in Learning & Development programme planning. I’ve used some elements of service design/ design thinking, especially blueprinting for a few years but am now...