Learning & Development evaluation

An interesting post from Clive on Learning: What’s the problem with Kirkpatrick? on the evaluation of training. ROI is an important addition, in my opinion, but I do get the sense that its a discussion L&D is having with itself – line managers & executives appear much less interested in ROI as positive NPV and more interested in Return on Expectations (ROE) as advocated in a report for the CIPD. I would suggest thast adopting the language of expectations management provides a better platform for advocating and describing the benefits of L&D to executives rather than the language of financial ROI.

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