21st century L&D [link]

A thought provoking presentation here from Harold Jarche on the training department of the 21st century. Thinking about organisations (and departments within organisations) in terms of the balance between structure, processes and relationships, the drivers Harold point to suggest that relationships should be the focus for those involved in building the capacities of organisations. Structure and processes should be directed towards building relationships and social capital across the organisation and is networks of suppliers, customers and channels.

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